5.17.2011

Auto Insurance Companies by Customer Satisfaction


 
Amica Mutual was rated the top auto insurance provider in the United States in 2010 according to the latest customer satisfaction survey from J.D. Power.
The company scored 849 points (compared to 851 in 2009) out of a possible 1,000, and was followed closely by Erie Insurance (849), Auto-Owners Insurance (813), Shelter (807), and State Farm (795), the leading car insurer.
Overall, customer satisfaction dropped year-over-year, thanks in part to an increase in the cost of auto insurance premiums.
An increase in premium was reported by 22% of respondents, up from 19% in 2009, but the lack of advanced notice given to insured by their insurance companies also led to the drop in satisfaction.
The study also found that 60% of policyholders weren’t given advance notice of rate increases.
Don’t expect that to change anytime soon. Insurance companies would prefer that you simply continue paying your premium without even looking at the renewal bill.
Let’s face it; we are all too busy these days and insurers don’t expect us to notice an increase and certainly won’t want to call ahead to notify you. The hope is you don’t go looking for a lower premium.
Top Auto Insurance Companies in 2010 by Customer Satisfaction

Commerce was the worst auto insurance company in terms of customer satisfaction, scoring just 726, with its closest competitor being 21st Century, and an AIG spin off (739).
Direct insurers are also winning out over traditionally more favorable independent agents, as better technology and greater hours of operation (24/7 interactive websites) have given them the edge.
One behavior that tends to lower dissatisfaction is engaging customers when speaking about rate increases and discussing ways to mitigate any price changes.
Bigger certainly doesn’t always equal best…

Auto Insurance


Top Auto Insurance Companies

Top in United States

Amica Mutual was rated the top auto insurance provider in the United States according to a customer satisfaction survey from J.D. Power.
The company scored 851 points out of a possible 1,000, and was followed closely by State Farm (831), Shelter (828), Auto-Owners (825), and Erie Insurance (823).
Notables like the Automobile Club of Southern California (813) and Geico (806) scored above the industry average of 801, but other big names like Farmers (797), Progressive (796), and Allstate (794) did not.
AIG was the worst auto insurance company in terms of customer satisfaction, scoring just 719, with its closet competitor being GMAC (751).
Auto insurance premiums have decreased overall, auto insurance customer satisfaction reached a five-year high in 2011, largely.
In 2010, 42 percent of customers said their auto insurance premiums decreased without the need to switch to another insurer, nearly twice the rate seen in 2009.
Direct insurers are also winning out over traditionally more favorable independent agents, as better technology and greater hours of operation have given them the edge.
One key behavior that tends to lower dissatisfaction is engaging customers when speaking about rate increases and discussing ways to mitigate any price changes how to lower your auto insurance rate.
All that said, take a look at the “top auto insurance companies in the United States,” and also the worst…and remember to do your own research and rate comparison to ensure you’re getting the best deal.


Related Topics:
1.         Top Auto Insurance Companies by Customer Satisfaction
2.         Six Insurance Companies Top in Customer Satisfaction
3.         Top Commercial Auto Insurance Companies in Texas

5.10.2011

Top 10 Life Insurance


There are companies out there, such as A.M. Best and Standard & Poor’s, which rate life insurance providers on various financial strengths in order to help consumers make more informed decisions (insurance company ratings).

Each state in our great nation also has a department of insurance that monitors the financial status of life insurance companies and regulates their practices.
If you’re in the market for life insurance, you should look for an organization that’s been around a while, with a proven ability to pay claims to your beneficiaries in the event of your death.
After all, it’s a lot more likely an insurer will pay your claim if they’re still in business…
It’s also not a bad idea to determine how much life insurance you need prior to beginning your search.
That said, here are the top 10 largest writers of life insurance in the United States.
Top 10 Life Insurance Companies in the United States

1. MetLife – rated A+, Superior
 
2. Prudential Financial – rated A+, Superior
 
3. New York Life Insurance – rated A++, Superior
 
4. TIAA-CREF – rated A++ , Superior
 
5. Massachusetts Mutual Life Insurance – A++, Superior
 
6. Northwestern Mutual – rated A++, Superior
 
7. AFLAC – A+, Superior
 
8. Genworth Financial – A+, Superior
 
9. Principal Financial – A+, Superior
 
10. Lincoln National – A+, Superior

Some of the insurance companies listed above may offer a combination of life, property, casualty, and/or health insurance coverage.
Life insurance companies, much like other large corporations, don’t always specialize in just one thing, though they tend to stick to insurance and financial services.
Keep in mind that there are thousands of insurance companies out there to choose from; some focus on only one type of insurance or one specific region of the United States, while others offer a wide array of services to customers nationwide.
But it’s not necessary to purchase a life insurance policy from one of the companies listed above to ensure you receive adequate coverage or service.

Top Ten Insurance Companies in the United States


According to TopRatedInsuranceCompanies.com:

1. Allstate Insurance Company

2. State Farm Insurance Company

3. Prudential Insurance Company

4. Travelers Insurance Company

5. Fidelity Insurance Company

6. MetLife Insurance Company

7. Farmers Insurance Company

8. AIG Insurance Company

9. MassMutual Insurance Company

10. The Hartford Insurance Company

The insurance companies listed above may offer a combination of property, casualty, life, and/or health insurance coverage, along with an array of financial products as well.
Insurance companies, much like other large corporations, don’t always specialize in just one thing. However, they do tend to stick to insurance and financial services.
There are thousands of insurance companies out there to choose from; some focus on only one type of insurance or one specific region of the United States.

5.07.2011

Marketing


There is a large marketing effect on Insurance. Insurers will often use insurance agents to initially market or underwrite their customers. Agents can be captive, meaning they write only for one company, or independent, meaning that they can issue policies from several companies. It is said that commissions to agents represent a significant portion of an insurance cost and insurers such as State Farm that sell policies directly via mass marketing campaigns can offer lower prices. The existence and success of companies using insurance agents is likely due to improved and personalized service.

Claims


Claims and loss handling is the materialized utility of insurance; it is the actual "product" paid for. Claims may be filed by insured’s directly with the insurer or through brokers or agents. The insurer may require that the claim be filed on its own proprietary forms, or may accept claims on a standard industry form, such as those produced.
Insurance company claims departments employ a large number of claims adjusters supported by a staff of records management and data entry clerks. Incoming claims are classified based on severity and are assigned to adjusters whose settlement authority varies with their knowledge and experience. The adjuster undertakes an investigation of each claim, usually in close cooperation with the insured, determines if coverage is available under the terms of the insurance contract, and if so, the reasonable monetary value of the claim, and authorizes payment.

5.06.2011

Effects on Insurance


Insurance can have various effects on society through the way that it changes who bears the cost of losses and damage. On one hand it can increase fraud, on the other it can help societies and individuals prepare for catastrophes and mitigate the effects of catastrophes on both households and societies.
Insurance can influence the probability of losses through moral hazard, insurance fraud, and preventive steps by the insurance company. Insurance scholars have typically used morale hazard to refer to the increased loss due to unintentional carelessness and moral hazard to refer to increased risk due to intentional carelessness or indifference. Insurers attempt to address carelessness through inspections, policy provisions requiring certain types of maintenance, and possible discounts for loss mitigation efforts. losses such as hurricanes - because of concerns over rate reductions and legal battles. However, since about 1996 insurers began to take a more active role in loss mitigation, such as through building codes.

Indemnification



To "indemnify" means to be reinstated to the position that one was in, to the extent possible, prior to the happening of a specified event or peril. Accordingly, life insurance is generally not considered to be indemnity insurance, but rather "contingent" insurance (i.e., a claim arises on the occurrence of a specified event). There are generally two types of insurance contracts that seek to indemnify an insured:
1.    An "indemnity" policy
2.    A "pay on behalf"
The difference is significant on paper, but rarely material in practice.
An "indemnity" policy will never pay claims until the insured has paid out of pocket to some third party; for example, a visitor to your home slips on a floor that you left wet and sues you for $10,000 and wins. Under an "indemnity" policy the homeowner would have to come up with the $10,000 to pay for the visitor's fall and then would be "indemnified" by the insurance carrier for the out of pocket costs (the $10,000).
Under the same situation, a "pay on behalf" policy, the insurance carrier would pay the claim and the insured (the homeowner in the above example) would not be out of pocket for anything. Most modern liability insurance is written on the basis of "pay on behalf" language.
An entity seeking to transfer risk becomes the 'insured' party once risk is assumed by an 'insurer', the insuring party, by means of a contract, called an insurance policy. Generally, an insurance contract includes, at a minimum, the following elements: identification of participating parties (the insurer, the insured, the beneficiaries), the premium, the period of coverage, the particular loss event covered, the amount of coverage (i.e., the amount to be paid to the insured or beneficiary in the event of a loss), and exclusions (events not covered). An insured is thus said to be "indemnified" against the loss covered in the policy.
When insured parties experience a loss for a specified peril, the coverage entitles the policyholder to make a claim against the insurer for the covered amount of loss as specified by the policy.

Requirements for


When a company insures an individual entity, there are basic legal requirements. Several commonly cited legal principles of insurance:

1. Indemnity – the insurance company indemnifies, or compensates, the insured in the case of certain losses only up to the insured's interest.
2. Insurable interest – the insured typically must directly suffer from the loss. Insurable interest must exist whether property insurance or insurance on a person is involved. The concept requires that the insured have a "stake" in the loss or damage to the life or property insured. What that "stake" is will be determined by the kind of insurance involved and the nature of the property ownership or relationship between the persons.
3.Utmost good faith – the insured and the insurer are bound by a good faith bond of honesty and fairness. Material facts must be disclosed.
4.Contribution – insurers which have similar obligations to the insured contribute in the indemnification, according to some method.
5.Subrogation – the insurance company acquires legal rights to pursue recoveries on behalf of the insured; for example, the insurer may sue those liable for insured's loss.
6.Causes proximal – the cause of loss (the peril) must be covered under the insuring agreement of the policy, and the dominant cause must not be excluded.

5.05.2011

Insurance Patents




insurance products can now be protected from copying with a business method patent. This may lead to the more rapid introduction of new insurance products as insurance companies will invest more heavily in new product development if they can be reasonably assured that their patents will keep those products from being copied.
A recent example of a new insurance product that is patented is telematic auto insurance. It is independently invented and patented by a major U.S. auto insurance company, Progressive Auto Insurance (U.S. patent 5,797,134) and a Spanish independent inventor, Salvador Minguijon Perez (European Patent EP0700009B1).
The basic idea of telematic auto insurance is that a driver's behavior is monitored directly while the person drives and this information is transmitted to an insurance company. The insurance company then assesses the risk of that driver having an accident and charges insurance premiums accordingly. A driver that drives a lot of distance at high speed, for example, will be charged a higher rate than a driver that drives small distances at low speed.
A British auto insurance company, Norwich Union, has taken a license to both the Progressive patent and Perez patent. They have made additional investments in infrastructure and developed a commercial offering called "Pay As You Drive" or PAYD.
Many independent inventors are in favor of patenting new insurance products since it gives them protection from big companies when they bring their new insurance products to market. Independent inventors account for 70% of the new U.S. patent applications in this area.
Many insurance executives are opposed to patenting insurance products because it creates a new risk for them. The Hartford insurance company, for example, had to recently pay US$80 million to an independent inventor, Bancorp Services, in order to settle a patent infringement and theft of trade secret lawsuit for a new type of corporate owned life insurance product invented and patented by Bancorp.There are currently about 150 new patent applications on insurance inventions filed per year in the United States. (Source: Insurance IP Bulletin, December 15, 2005). Only about 20–30 patents per year, however, are actually issued.


The insurance industry and rent seeking





Certain insurance products and practices have been described as rent seeking by critics. That is, insurance companies have been alleged to have certain products or practices that are only useful due to certain government laws (especially tax laws), and that the insurance industry in these cases generally adds no economic value but instead supports politicians who will continue the legal regime which gives the insurance company these benefits.
For example, in the United States the current tax rules generally allow owners of variable annuities (see annuity (US financial products) and variable life insurance (see variable universal life insurance) to invest in the stock market and defer or eliminate paying any taxes until withdrawals are made. Sometimes this tax deferral is the only reason some individuals use these products instead of a mutual fund. Another example is the legal infrastructure which allows life insurance to be held in an irrevocable trust which is used to pay an estate tax while the proceeds itself are immune from the estate tax.

Insurable Risks


Risks that can be insured by private companies typically share seven common characteristics:
1. Large figure of exposure units:
The majority of insurance policies are provided for individual members of large classes, allowing insurers to benefit from the law of large numbers in which predicted losses are similar to the actual losses. Exceptions include Loyd's of London, which is famous for insuring the life or health of actors, sports figures and other famous individuals.
2. Definite loss:
The defeat takes place at a known time, in a known place, and from a known cause. The classic example is death of an insured person on a life insurance policy. Fire, automobile accidents, and worker injuries may all easily meet this standard.
3. Accidental loss:
The event which constitute the trigger of a claim should be accidental, or at least outside the control of the beneficiary of the insurance. The loss should be pure, in the sense that it results from an event for which there is only the opportunity for cost.
4. Large loss:
The amount of the loss must be significant from the perspective of the insured. Insurance premiums need to cover both the expected cost of losses, plus the cost of issuing and administering the policy, adjusting losses, and supplying the capital needed to reasonably assure that the insurer will be able to pay claims.
5. Reasonable premium:
If the likelihood of an insured event is so high, or the cost of the event so large, that the resulting premium is large relative to the amount of protection offered, it is not likely that the insurance will be purchased, even if on offer. Further, as the accounting profession formally recognizes in financial accounting standards, the premium cannot be so large that there is not a reasonable chance of a significant loss to the insurer.
6. Assessable loss:
There are two elements that must be at least estimable, if not formally calculable: the probability of loss, and the attendant cost. Probability of loss is generally an empirical exercise, while cost has more to do with the ability of a reasonable person in possession of a copy of the insurance policy and a proof of loss associated with a claim presented under that policy to make a reasonably definite and objective evaluation of the amount of the loss recoverable as a result of the claim.
7. Limited risk of large losses:
Insurable losses are independent and non-catastrophic meaning that the losses do not happen all at once and individual losses are not severe enough to bankrupt the insurer; insurers may prefer to limit their exposure to a loss from a single event to some small portion of their resources base. Capital constrains insurers' ability to sell earthquake insurance as well as wind insurance in storm zone. 
There are several area of risks that are also may be insurable.

5.04.2011

Forms of insurance


An insurance policy will start in facts which perils are covered by the policy. Below are non-exhaustive lists of the many different types of insurance that we can see. A single policy may cover risks in one or more of the categories specify beneath.

 Some example,
Vehicle insurance would usually cover both the property risk and the liability risk. A home insurance policy in the U.S. typically includes coverage for damage to the home and the owner's property, certain legal claims against the owner, and even a small amount of coverage for medical expenses of guests who are injured on the owner's property.

Business insurance can take a number of different forms, such as the various kinds of professional liability insurance, also called professional indemnity (PI), which are discussed below under that name; and the business owner's policy (BOP), which packages into one policy many of the kinds of coverage that a business owner needs, in a way analogous to how homeowners' insurance packages the coverage that a homeowner needs


Across the world
Global insurance premiums grew by 3.4% in 2008 to reach $4.3 trillion. For the first time in the past three decades, premium income declined in inflation-adjusted terms, with non-life premiums falling by 0.8% and life premiums falling by 3.5%. The insurance industry is exposed to the global economic downturn on the assets side by the decline in returns on investments and on the liabilities side by a rise in claims. So far the extent of losses on both sides has been limited although investment returns fell sharply following the bankruptcy of Lehman Brothers and bailout of AIG in September 2008. The financial crisis has shown that the insurance sector is sufficiently capitalized.

Advanced economies account for the bulk of global insurance. With premium income of $1,753bn, Europe was the most important region in 2008, followed by North America $1,346bn and Asia $933bn. The top four countries generated more than a half of premiums. The US and Japan alone accounted for 40% of world insurance, much higher than their 7% share of the global population. Emerging markets accounted for over 85% of the world’s population but generated only around 10% of premiums. Insurance companies may be classified into two groups:

* Life insurance companies, which sell life insurance, annuities and pensions products.
* Non-life, general, or property/casualty insurance companies, which sell other types of insurance.

General insurance companies can be further divided into these sub categories.

* Standard lines
* Excess lines

In most countries, life and non-life insurers are subject to different regulatory regimes and different tax and accounting rules. The main reason for the distinction between the two types of company is that life, annuity, and pension business is very long-term in nature — coverage for life assurance or a pension can cover risks over many decades. By contrast, non-life insurance cover usually covers a shorter period, such as one year.

In the United States, standard line insurance companies are "mainstream" insurers. These are the companies that typically insure autos, homes or businesses. They use pattern or "cookie-cutter" policies without variation from one person to the next. They usually have lower premiums than excess lines and can sell directly to individuals. They are regulated by state laws that can restrict the amount they can charge for insurance policies.

Excess line insurance companies (also known as Excess and Surplus) typically insure risks not covered by the standard lines market. They are broadly referred as being all insurance placed with non-admitted insurers. Non-admitted insurers are not licensed in the states where the risks are located. These companies have more flexibility and can react faster than standard insurance companies because they are not required to file rates and forms as the "admitted" carriers do. However, they still have substantial regulatory requirements placed upon them. State laws generally require insurance placed with surplus line agents and brokers not to be available through standard licensed insurers.

Insurance companies are generally classified as either mutual or stock companies. Mutual companies are owned by the policyholders, while stockholders (who may or may not own policies) own stock insurance companies. Demutualization of mutual insurers to form stock companies, as well as the formation of a hybrid known as a mutual holding company, became common in some countries, such as the United States, in the late 20th century.

Other possible forms for an insurance company include reciprocals, in which policyholders reciprocate in sharing risks, and Lloyd's organizations.

Insurance companies are rated by various agencies such as A. M. Best. The ratings include the company's financial strength, which measures its ability to pay claims. It also rates financial instruments issued by the insurance company, such as bonds, notes, and securitization products.

Reinsurance companies are insurance companies that sell policies to other insurance companies, allowing them to reduce their risks and protect themselves from very large losses. The reinsurance market is dominated by a few very large companies, with huge reserves. A reinsurer may also be a direct writer of insurance risks as well.

Captive insurance companies may be defined as limited-purpose insurance companies established with the specific objective of financing risks emanating from their parent group or groups. This definition can sometimes be extended to include some of the risks of the parent company's customers. In short, it is an in-house self-insurance vehicle. Captives may take the form of a "pure" entity (which is a 100% subsidiary of the self-insured parent company); of a "mutual" captive (which insures the collective risks of members of an industry); and of an "association" captive (which self-insures individual risks of the members of a professional, commercial or industrial association). Captives represent commercial, economic and tax advantages to their sponsors because of the reductions in costs they help create and for the ease of insurance risk management and the flexibility for cash flows they generate. Additionally, they may provide coverage of risks which is neither available nor offered in the traditional insurance market at reasonable prices.

The types of risk that a captive can underwrite for their parents include property damage, public and product liability, professional indemnity, employee benefits, employers' liability, motor and medical aid expenses. The captive's exposure to such risks may be limited by the use of reinsurance.

Captives are becoming an increasingly important component of the risk management and risk financing strategy of their parent. This can be understood against the following background:

* Heavy and increasing premium costs in almost every line of coverage;
* Difficulties in insuring certain types of fortuitous risk;
* Differential coverage standards in various parts of the world;
* rating structures which reflect market trends rather than individual loss experience;
* Insufficient credit for deductibles and/or loss control efforts.

There are also companies known as 'insurance consultants'. Like a mortgage broker, these companies are paid a fee by the customer to shop around for the best insurance policy amongst many companies. Similar to an insurance consultant, an 'insurance broker' also shops around for the best insurance policy amongst many companies. However, with insurance brokers, the fee is usually paid in the form of commission from the insurer that is selected rather than directly from the client.

Neither insurance consultants nor insurance brokers are insurance companies and no risks are transferred to them in insurance transactions. Third party administrators are a company that perform underwriting and sometimes claims handling services for insurance companies. These companies often have special expertise that the insurance companies do not have.

The financial stability and strength of an insurance company should be a major consideration when buying an insurance contract. An insurance premium paid currently provides coverage for losses that might arise many years in the future. For that reason, the viability of the insurance carrier is very important. In recent years, a number of insurance companies have become insolvent, leaving their policyholders with no coverage (or coverage only from a government-backed insurance pool or other arrangement with less attractive payouts for losses). A number of independent rating agencies provide information and rate the financial viability of insurance companies.

Principle


Principle
Insurance involves pooling funds from many insured entities (known as exposures) to pay for the losses that some may incur. The insured entities are therefore protected from risk for a fee, with the fee being dependent upon the frequency and severity of the event occurring. In order to be insurable, the risk insured against must meet certain characteristics in order to be an insurable risk

5.03.2011

Definition


In law, insurance is a form of risk management primarily used to enclose against the risk of an uncertain loss. Insurance is defined as the fair transfer of the risk of a loss, from one entity to another, in exchange for payment. An insurer is a company selling the insurance; an insured, or policyholder, is the person or entity buying the insurance policy.

The transaction relates the insured assuming a guaranteed and known relatively small loss in the form of payment to the insurer in exchange for the insurer's promise to give back the insured in the case of a financial loss. The insured receives a contract, called the insurance policy, which details the situations in which the insured will be financially remunerated.
In law and economics, is a form of risk management primarily used to hedge against the risk of potential financial loss. Insurance is defined as the equitable transfer of the risk of a potential loss, from one entity to another, in exchange for a premium and duty of care.